Prompt: Envisioning the restaurant of the future, 5-10 years out, to improve the customer experience, optimize operations, and enhance NCR’s product offerings.
Field Research
10 restaurants studied, 14 people interviewed
During this phase, we did a deep dive on small business. Moving forward, we focused on enterprise restaurants to best fit NCR’s business model.
Research Video
Insights
Verbal Communication
Miscommunication between staff
Owners/staff hesitate to use new technology
Written Information
Organizing Information
Material scattered digitally and physically
Problems to Solve
Order Taking Errors
Written Information
Order Processing Errors
Verbal Communication
Poor Task Management
Organizing Information
Innovation Opportunity
Building on current point of sales solutions, the solution will enhance employee communication and implement automated, seamless technology to deliver smarter restaurant operations.
Unobtrusive technology that caters to your needs
Design Philosophy: Silent Butler
Moving from human powered solutions to seamless technology-enhanced operations.
Design Goals
Ensure Order Accuracy
Eliminate Human Error
Modular & Scalable
From Enterprise to SMB
Organizing Information
Silent Butler Philosophy
Concept Generation
Insight derived & silent-butler inspired
Automated interaction
Minimal human error
Data driven decisions
Ecosystem connectivity
Predictive functions
Introducing
Sense the Future and Empower the Present
Product Pitch
Packages
“Team KAAT showcased unparalleled success with the OmniConnect project, surpassing stakeholder expectations and vividly illustrating the future possibilities for restaurant experiences enabled by NCR's ever-evolving product ecosystem.”
– Angelique Dale, Senior Product Designer at NCR Voyix
